Ombudsman

The Ombudsman is TrensRJ's second-instance channel for users who have already sought support through Customer Service (SAC) and did not receive a satisfactory resolution.

To register your request, you must provide the protocol number from the previous SAC service.

Requests without an associated SAC protocol will not be processed through this channel. In that case, please contact us first at 0800 726 9494 or sac@trensrj.com.br.

Your request will be reviewed impartially, and we will respond within the established timeframe.