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Trens RJ

Ethics Line

Submit your report

We provide this channel so that employees, third parties, suppliers, customers, and other partners can safely and responsibly report any irregularities and contribute to maintaining an increasingly healthy, ethical, transparent, and productive environment.

Independence and confidentiality

Reports are received by an independent company, ensuring confidentiality of information, anonymity of reporters, and protection from retaliation.

24-hour service

In addition to the website and voicemail, you can speak with an agent and make your report with full discretion and confidentiality.

Registration protocol

Each contact generates a protocol that allows the reporter to track the investigation and add new information at any time.

Our commitment

  1. We firmly and decisively say no to business opportunities that conflict with our principles. We engage only in fair commercial practices and respond in good faith to the trust placed in us by society.
  2. We fight against and do not tolerate corruption, extortion, or bribery in any form. We comply with all applicable laws and regulations and always compete fairly and freely.
  3. We respect the individuality and diversity of each employee and foster the development of an open-minded culture. We do not tolerate any form of discrimination or harassment in the workplace.
  4. We value the environment and work towards a more sustainable society, complying with environmental laws and regulations.
  5. We speak up with courage, for the good of the company and society, when we have doubts or feel something is wrong, knowing that misconduct — by action, omission, or complacency — harms society, breaks the law, and destroys the company's reputation.

Frequently asked questions

Code of Ethics

It is with great pleasure that we share this Code of Ethics, a document that represents a significant milestone in our journey. Our vision has always been clear: it is not enough to be a mobility leader — we seek to stand out with responsibility and integrity. This manual reflects not only our formal commitments, but also the way in which we embed ethical values into every track we travel.

Relationship with Third Parties

In all its relationships, the company is guided by principles that promote a healthy work environment and uphold a culture of respect for people, compliance with guidelines and regulations, and the ongoing pursuit of development. Investing in education and actions that reinforce our Culture, as well as adopting policies to prevent and combat corruption, discrimination, and harassment, is essential.